Delivery and Returns Policy

Delivery & Returns Policy

Delivery Policy

Processing Time
  • Orders are processed within 1-2 weeks to ensure the highest quality standards.
  • Custom orders may require additional time, which will be communicated during purchase.
Shipping Costs (UK)
  • Free delivery for orders over £200.
  • For orders under £200, Royal Mail rates apply:
  • Small Parcel (up to 2kg):
  • Tracked 24: £4.99
  • Tracked 48: £3.95
  • Medium Parcel (up to 2kg):
  • Tracked 24: £7.29
  • Tracked 48: £6.45
International Shipping
  • Shipping fees for international orders are calculated at checkout based on your location.
  • Delivery times range from 7-14 business days depending on the destination.
Shipping Methods
  • All orders are shipped using Royal Mail Tracked services to ensure safe and timely delivery.
  • Tracking Information: You will receive a tracking number via email once your order is dispatched.

Delivery Roadmap:

Returns Policy

Eligibility for Returns
  • Items must be returned in their original, unused, and unaltered condition, with all original packaging included.
  • Wigs must not be washed, dyed, cut, or styled in any way.
  • Custom orders (e.g., specific cap sizes, custom textures) are non-returnable.
Return Window
  • Returns are accepted within 14 days of receiving your order. Please contact us at luwaluxe@gmail.com to initiate a return.
Gifts or Accessories
  • Any complimentary gifts (e.g., silk bags, bonnets) included with your purchase must also be returned. If not returned, the value of the gift will be deducted from your refund.
Refund Process
  • Refunds will be processed to your original payment method within 3-5 business days after we receive and inspect the returned item.
  • Customers are responsible for return shipping costs.
Non-Returnable Items
  • Custom orders and final sale items are not eligible for returns or refunds.

Additional Notes

  • Luwa Hair is not responsible for delays caused by shipping carriers or customs. However, we will assist in resolving any issues if they arise.
  • For any questions, feel free to contact us at luwaluxe@gmail.com.